Legal

Terms of Service

Last updated: 19 September 2026 · Operated by GROK MEDIA PVT LTD

1. The Service

AI Karyakarta reads comments on the Facebook Pages and Instagram Business accounts you connect, classifies each comment with AI, and hides (or, only if you explicitly enable it for that page, deletes) comments that abuse or attack your brand. Genuine customer questions and complaints are left visible. You keep full ownership of your pages and your content.

2. Your account

You must give accurate information, keep your password safe, and are responsible for activity under your account. You must be authorised to manage every page you connect — connecting a page you do not administer is a breach of these terms.

3. Acceptable use

4. Moderation decisions are yours

The AI acts on the criteria you configure. It is not perfect and can misclassify. You are responsible for the moderation settings you choose and for reviewing the results. Hiding is reversible; deletion is permanent and is off unless you turn it on.

5. Availability

The Service is provided "as is", without warranty. Platform APIs can rate-limit, change or go down, and moderation may pause as a result. We do not guarantee that every comment will be caught or caught instantly.

6. Fees

The Service is currently free to use. If paid plans are introduced, existing users will be notified by email before any charge applies.

7. Suspension and termination

You can disconnect any page, or stop using the Service, at any time. We may suspend an account that breaches these terms, abuses platform APIs, or puts other users at risk.

8. Liability

To the extent permitted by law, we are not liable for indirect or consequential loss, including loss of reach, engagement or reputation arising from a moderation decision.

9. Contact

reachglobalaurangabad@gmail.com